About Us

The Network Support Company was founded in 2001 with the aim of providing high-quality IT support for businesses across all industries and of all sizes.

Outsourced and on-site support for SMEs

Since we began in 2001, we’ve worked with a number of SMEs across a variety of sectors, including banks, schools, multinational corporates and NHS trusts. We provide both outsourced and on-site support.

We can provide a one-stop shop for SMEs that includes the procurement, installation and support of everything your IT systems need, from hardware and software to licensing and internet connectivity. We also facilitate the achieving of high-demand accreditations such as Cyber Essentials and Cyber Essentials Plus.

Support service for large organisations

When working with larger organisations in comparison to SME’s, such as global organisations, we adapt our services to provide the support needed. We supply third-line specialist skills in areas such as firewalls and VPNs, business continuity and disaster recovery planning and virtualisation.

We’re also Microsoft Authorised Education Resellers, which means we’re more than capable of working with schools and colleges. We can provide tailored IT support, consultancy and any necessary equipment. We can work with education software such as SIMS, iSAMS, CMIS and the RM management suites.

Best-of-breed hardware and software

We provide our clients with the highest quality hardware and software that we know from experience yield the best performance, reliability and value for money. We’ll help you with every decision you make but we’ll never push a product you don’t need.  

Despite the size of our company, we still like to build long-term relationships with our clients through transparency, great customer service and invaluable technical support. With a client retention rate of almost 100%, extremely low staff turnover and new clients frequently jumping on board, our approach definitely works for both our staff and clients, keeping everyone happy.

FRIENDLY AND FAMILIAR STAFF

Unlike most other IT support companies, we have virtually no staff turnover. This means that our clients can get to know the engineers here and work with the same people across a number of projects – something that is frequently commented on as being helpful and quite rare.

INFORMATION SECURITY & QUALITY STANDARDS

We’re committed to quality and security when it comes to our clients’ IT systems, so we comply with ISO 27001 and ISO 9001 as well as the GDPR guidelines and all our staff are regularly DBS-checked.