Cost and performance of IT team
The school was becoming increasingly concerned at the cost and performance of its internal IT team and they felt they should explore other options, starting with an audit of their current network.
We carried out an initial audit of the school systems, which – as expected – showed that things had been going downhill for a while and there were some issues that required urgent attention. A decision was taken to outsource the school’s IT management, with the twin objectives of improving performance and lowering costs.
We started off by analysing the IT workload to see which admin tasks – historically carried out by the IT team – could be better carried out by non-IT staff. This reduced the IT workload whilst massively streamlining those admin tasks and related processes. We were then able to focus on the core IT infrastructure, taking over support and maintenance from the external provider and thereby eliminating significant recurring charges. We negotiated a 40% reduction in the school’s internet connection charges, and we migrated their bespoke website application to Sharepoint, once again removing the need for an expensive external contract.
Finally, we identified an under-utilised part-time member of staff that had excellent aptitude for IT support and trained them to carry out first-line support throughout the school, which – together with our ongoing support contract – has accomplished the school’s goals of dramatically improving the quality of support and reducing costs.